Guarantee & Warranty

homewaresonline.net/2011-06-30

7-day Policy for Return and 15-day Policy for Exchange All Our Products! Do you have a guarantee or warranty?
Can Products Be Returned For Refund or Exchange?

7-day Policy for Return and 15-day Policy for Exchange All Products! Do you have a guarantee or warranty?

Yes - We chooses products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included.
We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
All our products are covered by a 7-day policy for return and 15-day policy for exchange.
In essence this means that faulty products can be returned to us by confirm the obvious quality defects, we will make the repairs or instant exchange and ship them back to you.
Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
Quality problem can be defined as obvious quality defects, the no following of customization requirement and size deviation from the posted size criteria.
For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to here for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 24 hours.
The existing of color aberration is due to the affecting by PC monitor and weather condition. Quality problem shall refer to product blemish by distinctive holes or serious discolored and craze. The dissatisfaction of product with the imagination of different material or error color applied on the merchandise, etc shall not be regarded as quality problem. We shall offer the solution for goods exchange in the event of product dissatisfaction from the customer.
Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation. Please ensure the product is unused and head back to the designated address after the acquiring of RMA. Product can not be returned after the laundry.
We are neither responsible for the refund nor taking over your dispute on the product if return the goods without the acquiring of Return Merchandise Authorization(RMA) even with the causing of package missing during the package return.
Considering the uniqueness of the product in the event of Customization, a revise service based on your requirement can be offered. The return or exchange of the product in Customization is not accepted.
Order processing shall be commenced after the confirmation of payment and a certain period for product processing is required. We don't take any responsibility to take the dispute of item return or exchange due to delay of customer’s product using in the event of late remittance of product fare which may affect the normal processing time.
We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.
For lost package
Package lost during the ordinary shipment period can be treated with full refund.
For pending order
We shall proceed to partial refund when comes to the circumstance of order pending due to no receiving of response from customer in the event of misinformation on the order such as no telephone number, email address and ambiguous delivery date required by the customer, etc. within 15 business days.
For return and exchange on goods of clearance
www.homewaresonline.net doesn’t issue return and exchange for clearance goods due to the items are all sold at bottom.
For return and exchange on goods of voucher discount
Order paid by voucher can only be issued with exchange requisition in the event of finding quality problem in 15 days from the date products received.
Please ensure the product is unused and head back to the designated address after the acquiring of RMA. A new order with the same merchandise will be replaced as long as received the returning package if reaching to the agreement of item exchange. The providing of tracking information after dispatching the package to the returning address is appreciated.
We shall cover the shipping fee for the replaced product.

Can Products Be Returned For Refund or Exchange?

We will try our best to make sure the products shipped to our customers are in good quality.
1. Return and full refund
--Products with quality problem in 7 days (from the date products were received) can be returned and refund.
--Customer needs to send the products back to the designated returning address by acquiring the return merchandise authorization (RMA), a full refund will be proceeded after receiving the returned package.
--Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
--Color aberration is existed due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration.
--Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
--For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to here nd we may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
--By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.
--We don’t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.
--We don’t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.
--We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.
--In case of your not satisfied about the product received from us, please contact our customer service as soon as possible. For maintain your own interests, we don't accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.
2. Exchange
--Products with quality problem in 15 days (from the date products were received) can be returned and exchanged.
-- Customer needs to send the products back to the designated returning address by acquiring the return merchandise authorization (RMA), we will replace a new one after receiving the returned merchandise and ship back to customer.
--Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
--Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
-- For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to here and We may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
--We will pay shipping fee for the replaced products we ship to the customer.
3. Return and partial refund.
--Because the international shipping fee is very high and most of pictures on homewaresonline.net are taken by us with real products. So we do not give full refund for returns without quality problems. Like "not like the picture"" not as imagining" or just "not satisfied"
--We will reduce the shipping fee from the order total amount, that means a partial refund.
4.Clearance goods are not returable and exchangable.
Since clearance items are all sold at bottom-homewaresonline.net doesn’t issue return and exchange for clearance goods