FAQ

• 7-day Policy for Return and 15-day Policy for Exchange All Homewaresonline.net Products! Do You Have A Guarantee or Warranty?
• Can An Order Be Made Without Using The Website?
• Can I Trust Homewaresonline.net?
• If I Order Products From Homewaresonline.net, How Will They Be Shipped To Me?
• Can You Ship To My country?
• Is There A Catalog/Pricelist Available?
• I Want To Cancel An Order Placed Wrongly
• Payment Methods
• Wedding dress/Evening dress Style Advice
• How to Measure My Wedding Gown?
• What are the advantages of paying with credit card?
• Why does my credit card payment fail?

1.7-day Policy for Return and 15-day Policy for Exchange All Homewaresonline.net Products! Do You Have A Guarantee or Warranty?

Yes - Homewaresonline.net chooses products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included.

We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 7-day policy for return and 15-day policy for exchange.

In essence this means that faulty products can be returned to Homewaresonline.net by confirm the obvious quality defects, we will make the repairs or instant exchange and ship them back to you.

Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).

Quality problem can be defined as obvious quality defects, the no following of customization requirement and size deviation from the posted size criteria.

For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to here for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 24 hours.

The existing of color aberration is due to the affecting by PC monitor and weather condition. Quality problem shall refer to product blemish by distinctive holes or serious discolored and craze. The dissatisfaction of product with the imagination of different material or error color applied on the merchandise, etc shall not be regarded as quality problem. We shall offer the solution for goods exchange in the event of product dissatisfaction from the customer.

Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation. Please ensure the product is unused and head back to the designated address after the acquiring of RMA. Product can not be returned after the laundry.

We are neither responsible for the refund nor taking over your dispute on the product if return the goods without the acquiring of Return Merchandise Authorization(RMA) even with the causing of package missing during the package return.

Considering the uniqueness of the product in the event of Customization, a revise service based on your requirement can be offered. The return or exchange of the product in Customization is not accepted.

Order processing shall be commenced after the confirmation of payment and a certain period for product processing is required. We don't take any responsibility to take the dispute of item return or exchange due to delay of customer’s product using in the event of late remittance of product fare which may affect the normal processing time.

We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.

For lost package

Package lost during the ordinary shipment period can be treated with full refund.

For pending order

Homewaresonline.net shall proceed to partial refund when comes to the circumstance of order pending due to no receiving of response from customer in the event of misinformation on the order such as no telephone number, email address and ambiguous delivery date required by the customer, etc. within 15 business days.

For return and exchange on goods of clearance

homewaresonline.net doesn’t issue return and exchange for clearance goods due to the items are all sold at bottom.

For return and exchange on goods of voucher discount

Order paid by voucher can only be issued with exchange requisition in the event of finding quality problem in 15 days from the date products received.

Please ensure the product is unused and head back to the designated address after the acquiring of RMA. A new order with the same merchandise will be replaced as long as received the returning package if reaching to the agreement of item exchange. The providing of tracking information after dispatching the package to the returning address is appreciated.

Homewaresonline.net shall cover the shipping fee for the replaced product.

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2.Can An Order Be Made Without Using The Website?

We prefer our customers to order through our website. You can place orders directly for the products you like.

However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by CRM.

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3.Can I Trust Homewaresonline.net?

Homewaresonline.net is headquartered in Shenzhen with our plant in China. If you are worried about purchasing from an international retailer, here's some key information about Homewaresonline.net which may give you more confidence.

Homewaresonline.net is a B2C retailer based in the city of Shenzhen Guangdong Province Mainland China. Our merchandises are shipped worldwide by air freight and couriers for DHL and UPS.

What makes Homewaresonline.net different from other Chinese suppliers?

-You can pay by credit card through Paypal, which offers total buyer protection and avoid having to share any of your financial information with us.

-If you are not satisfied with your purchase, you may return it to us within 7 days and exchange within 15 days of the arrival date of your order. Please refer to the related policies in Homewaresonline.net help center to know more.

-You're supported by friendly English speaking staffs before and after placing an order, a full product information and support before purchasing is offered. Plus 24 hour X 7 day live chat service is available for taking all your consultation and inquiries.

-Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's customs. The result is speedy service on par with a domestic supplier.

Why you can trust Homewaresonline.net:

-When you pay for orders on Homewaresonline.net you do not need to share any of your confidential financial details with us and you're protected by Paypal's money back guarantees

Contacting Homewaresonline.net:

-To submit a question, visit http://www.homewaresonline.net/en/help/index.html We strive to answer all question within 1 business day.

- You can also submit a question by CRM

-24 hour X 7 day live chat service is available for you.

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4.If I Order Products From Homewaresonline.net,How Will They Be Shipped To Me?

If I order products from Homewaresonline.net, how to ship them to me? How much is the delivery? How can I trace my order?

"If I order products from Homewaresonline.net, how will they be shipped to me? How much is the delivery? How can I trace my order?"

Homewaresonline.net currently ships orders by international couriers.

The shipping rates can be previewed inside the Homewaresonline.net online shop system. On any specific item page, beside the product picture, you can select a destination country or region to view estimated shipping cost for the single item.

How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

How Long Will It Take To ship the order to me?

Total delivery time is composed of two parts. The one part is the processing time, from your payment receiving date to the order pack-up date. As all costumes on homewaresonline.net are custom-made, here comes processing times for our different categories;

1 day for Holiday and Pet Costumes to process;

3-4 days for Intimate Apparel, Women’s Clothing and Maternity Clothes to process;

5-10 days for Cosplay Costumes, Catsuits & Zentai and Women’s Shoes to process;

7 -14 days for Latex catsuit to process;

15-18 days for Weeding Apparel and Formal Dresses to process.

The other part of total delivery time is the actual shipping time, the time that couriers take to send the packages to you address. Standard shipping normally takes 7-10 days.

Processing time or shipping time may have differed or changed in the event of public holiday in China such as Chinese New Year or National Day.We shall issue the related notification in site that prior to the holiday. Normal processing time and shipping time shall be resumed after the holiday.

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5.Can You Ship To My country?

Yeah,no problem,we can ship to your country.

Homewaresonline.net can ship single item samples or large orders to *WORLDWIDE*.

Please note, it's your own responsibility to find out about the import tax situation in your own country.

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(Saipan, Rota, & Tinian)

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6.Is There A Catalog/Pricelist Available?

Due to the dynamic nature of our product line as well as our effort to provide the lowest price to our customer, compiling a catalog would not be very fruitful.

Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

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7.I Want To Cancel An Order Placed Wrongly

1. - CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

Your order will be auto removed from your account in the event of non payment within 7 business days.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. - WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.

If you would like to withdraw an order within 24 hours after the payment:

For custom made orders, a 20% material fee is deducted, and we’ll offer you 80% of item price plus the shipping fee.

For non-customized products, a full refund will be offered.

If you would like to withdraw an order after 24 hours of order payment:

A 50% of material fee is deducted, and we’ll offer you 50% of item price plus shipping fee.

If you would like to withdraw an order 48 hours after the payment, the cancellation of an order is not allowed. Please see our return policy.

We can offer you a full refund if you would like to withdraw an order which has been delayed longer than 48 hours after payment.

If an order has been delayed longer than 48 hours after payment because there is no response from our customers within 5 to 15 days on questions we may have pertaining to there order (such lack of correct shipping information, size and other custom made information), the customer can be offered a partial refund for withdrawing such order.

For your own interest and convenience, the deletion of an order in your account before its status has been set to "In Processing" is permitted. However, please take note that delete an order in your account after the status has already been set to "In Processing" is prohibited.

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8.Payment Methods

There are different ways you can pay for your homewaresonline.net orders:

• Credit Card (VISA & MasterCard)

• PayPal

• Western Union

Paying by Credit Card

Paying by credit card is safe, easy and convenient at homewaresonline.net. We currently accept Visa and MasterCard.

All your credit card details are securely stored by Motopay and not homewaresonline.net. Paying by Credit Card through Motopay is a quick, secure, and convenient way to order from us.

Note: homewaresonline.net does not store or review your credit card & personal information. As such, should any issues arise regarding your credit card transaction, please contact Motopay or your credit card company for assistance. homewaresonline.net cannot accept any responsibility for any credit card payment issues.

Credit Card Exceptions

We currently accept credit card payments worldwide.

Paying with PayPal

1. With PayPal, you can send payment quickly and securely online.

2. Through PayPal, you can pay with credit card, debit card, or bank account balance.

Advantages with using PayPal:

• Payment is traceable. You can trace the status of your payment using your PayPal account.

• Payment does not require you to use your credit card online (you can transfer directly from your bank account). Homewaresonline.net doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Paying with Western Union:

We are also happy to accept Western Union payment for most orders. Please refer to the following payment information to know more:

Beneficiary: Lin Zhong

First Name: Lin

Last Name: Zhong

Country: CHINA

IMPORTANT NOTICE: Please email your ORDER NUMBER, WESTERN UNION CONTROL NUMBER, ORDER AMOUNT, SENDER'S FIRST and LAST NAME, SENDER'S ADDRESS and COUNTRY, and SENDER'S PHONE NUMBER to: Here after you send payment through Western Union.

Paying with Wire Transfer:

We are also happy to accept Wire Transfer payment for most orders.

IMPORTANT NOTICE: PLEASE EMAIL YOUR ORDER NUMBER, AMOUNT, SENDER'S FIRST AND LAST NAME, SENDER'S COUNTRY, SENDER'S PHONE NUMBER AND TRANSACTION ID TO here AFTER YOU SEND THE PAYMENT BY WIRE TRANSFER. THANKS!

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9.Wedding dress/Evening dress Style Advice

How do you find the dress you'll wear on the biggest day of your life? The dress that takes his breath away as you walk down the aisle? The dress that you'll be more photographed in than any other? It's exciting, but it can also be a daunting task. With so many styles available the first thing to consider is which ones work best for you. Remember, dressing to your body shape will always look better than simply copying someone else's style.

Captivating Column

The figure-hugging column dress is a versatile design that comes in a variety of strapless and backless styles. It's an elegant choice for anyone with broad shoulders, and if you have a slender or athletic build, this style is also particularly striking. If you're petite it will elongate your figure, and if you're keen to flaunt your curves, the column clings in the right places. However, if there are certain areas you'd rather not accentuate, its clingy design might not be the style for you.

Elegant Empire Line

The classic empire line dress is cut with a high waist that sits just below the bust. Its slender, flowing style is the ideal choice for creating the illusion of length on a petite figure and is similarly flattering to the fuller figure as, just like the A-line, it gently skims curves rather than clinging to them. This style is also elegant on smaller busted girls.

Stunning Strapless

The wedding dress style for those who want a full-on fairytale look! No longer disparaged as a "meringue", this style of dress is favoured by celebrity and royal brides. With a nipped-in waist and full skirt, it creates a dramatic hourglass figure and is perfect for creating that Cinderella effect you've always dreamed of…

Alluring A-Line

Universally flattering, the A-line dress really is a girl's best friend. By gently flaring from the shoulders down, it skims curves rather than clinging to them, to create an elegant silhouette. If you're petite it adds the illusion of length; if you're tall it can add fullness, and if you've got curves you'd rather cover, the A-line does that too.

Pretty Princess Line

Created with a series of vertical panels of fabric, and no obvious waist, the Princess Line dress is more dramatic in appearance than the A-line, but similarly flattering. Its seams follow the contours of the body to create shape while its design elongates the torso, making it an ideal choice for anyone with a petite, small-waisted figure

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10.How to Measure My Wedding Gown?

How to Measure

Is the number size in a Bridal Dress as important to its actual size as its color is? No, it is not. You've been dieting, eating better and working out. You've lost 10 pounds and we actually expect you to order a size 12 gown? If the chart says so, yes we do. Here's another area we differ from the so-called full-service salons. When you place your order, we show you the size charts from the manufacturer. They're based on your measurements. If you're right on the edge of two sizes, order the larger. You order your gown to fit your largest measurement size. So if your bust equals a size 14, your waist a size 12 and your hips a 12, you would order the 14. Gown sizes may be, and often are, very different than regular clothing. Remember, it’s easier to cut a dress down than to try to lose that last inch, especially with all the goodies at the teas and showers!
How do you take your measurements?

We recommend you have the professional seamstress who will alter your gown take your measurements for you. DO NOT ATTEMPT TO TAKE YOUR OWN MEASUREMENTS - THEY WILL BE WRONG! Use a vinyl tape-measure; fabric ones tend to stretch over time and your dress will be ordered too small. When you measure, wear shoes with a heel height similar to what you plan to wear on your wedding day, wear a similar bra or bustier and, if you have one laying around, wear a similar petticoat. If you need help or have any questions, our 7 days 24 hours live chat service is available for you.

For any size problem occurred on the dress you received, this may also help you to find the way to solve the matter:

Bust:
Stretch the dress to the widest and Take the tape around your back and bring it across your nipple line.

Under Bust:
Take the measurement at the under bust.

Waist:This is the smallest part of your waist. Typically it's an inch or so above your belly button.
(Please measure the interior part if the dress in double layers)

Hips:
Take the tape ruler around the place where 23 inches right below the base of your neck.This is the widest part of your hips, across the hip bone.

Shoulder Width:
Relax your arm and measure between the two shoulder seams.

Sleeve Length:
Start the tape in the shoulder seam and straight down to the cuff.

Hollow to Hem:
Start the tape at the hollow at the base of your neck and measure down to the hem. If your skirt will be full, be sure to measure out at an angle to allow for the fullness. Also, be sure you are wearing the same height heel you'll wear on your wedding day.

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11.What are the advantages of paying with credit card?

Payment is traceable;

Payment is immediate and convenient. Payment is deposited directly into Homewaresonline.net’s account;

Visa’s Zero Liability;

MasterCard Zero Liability.

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